Middle East War Zone Evacuation - Batch Underwriting

While travelling on assignment in the Middle East, an insured executive found themselves caught in the sudden escalation of armed conflict. Overnight, the security situation deteriorated — commercial flights were grounded, the airport closed, and the country’s airspace declared unsafe. Confined to their hotel room as fighting intensified nearby, the executive’s safety was at immediate risk.

Through their corporate travel policy, the company contacted Batch Assist’s 24/7 emergency hotline. Recognising the severity of the situation, Batch activated their security partners, Global 24. From advising on secure sheltering-in-place protocols to coordinating safe ground transport, they managed every detail of the evacuation. With roads blocked and borders volatile, the operation involved moving the insured covertly across a dangerous, war-torn border into a neighbouring country where the airport remained operational.

Within 48 hours, Batch arranged onward flights to a safe, friendly country and provided counselling and logistical support for the employee and their employer. Despite closed airports, hostile conditions and extreme personal risk, Batch delivered what mattered most: a safe extraction.

This case highlights Batch’s ability not only to provide insurance for travel into conflict and DFAT Level 4 “Do Not Travel” destinations, but more importantly, to deliver when it counts — protecting lives and ensuring businesses can stand behind their people, even in the world’s most hostile environments.