Claims

Batch is partnered with Proclaim, one of Australia’s leading claims management specialists. Proclaim operate via an innovative digital platform enabling streamlined integration between underwriter, broker and claim progress, which we love. Our partnership is based on a mutual agreement that innovation makes the easy things easier, however personal service and empathy is what really drives successful outcomes and relationships. Together, we deliver a responsive and seamless claims process for you and your clients.

‘Batch were great to work with throughout the claims process, settling our client's claim immediately and ensuring the process was transparent and well communicated. Batch offers brokers great service throughout the full client lifecycle, making it easy for us to pass on an exceptional service to our clients, when they need it most.’

Paul Babet, Director, NCB

Lodging a claim:

So we can assess your claim as quickly as possible, please ensure you use the correct form relating to your particular type of policy. Complete the compulsory and relevant sections of the form and provide any listed supporting documentation. If you require any assistance in preparing these documents, give us a call on 1800 956 556, as we are here to help you.

Claims can be lodged via:

EMAIL: claims@batchuw.com
POST: Claims at Batch Underwriting,

The Commons, Level 4 32 York St, Sydney NSW, Australia

For any other enquiries, please contact Batch during business hours on 1800 956 556.

For emergency assistance:

In a medical emergency or if your personal safety is in danger, call Batch Assist reverse charge, 24/7, 365 days a year and from anywhere in the world.

Call: +61 2 9312 5163
Email: batchassist@batchuw.com

'When the unexpected occurs, our dedicated claims specialists’ step in to guide you through the claims process. We understand that this can be a difficult and distressing time, so we prioritize providing the support you need. Whether it's facilitating quick financial assistance or coordinating necessary medical support while you're away from home, we are committed to ensuring our Batch clients return safely.'

Andrew Batchelar, CEO, Batch Underwriting

Complaints & Disputes: PDF
Family Violence & Supporting Vulnerable Customers Policy: PDF Financial Hardship: PDF

Batch Underwriting is issued and underwritten by Certain underwriters at Lloyds
and distributed by Batch Underwriting Pty Ltd (ABN 15 670 264 767)
acting as an Authorised Representative (AR 001306153)
of Halo Underwriting Pty Ltd (ABN 48 008 497 318, AFSL 237267),
which is acting under its own AFSL on behalf of Certain Underwriters at Lloyds.

Platform by: www.shapeable.com

Claims

Claims

Delivering a responsive and seamless claims process

Lodging a claim:

For emergency assistance:

Your people are your most valuable asset...
if things go wrong, we’ll make it right.

Claims

Claims

Claims

Delivering a responsive and seamless claims process

Lodging a claim:

For emergency assistance:

Your people are your most valuable asset...if things go wrong, we’ll make it right.

Your people are your most valuable asset...
if things go wrong, we’ll make it right.