Recognising the seriousness of the situation and feeling unsafe, Natalie contacted Batch Assist via the 24/7 emergency hotline included in her corporate travel policy. With built-in cover for personal safety and evacuation due to natural disasters or political risks, Batch Assist activated its security assistance partner, Global 24, to coordinate the response.

Global 24 immediately assessed the unfolding risk, identified a safe exit route, and deployed an on-ground security team to facilitate Natalie’s safe transfer to an operational airport outside the affected zone. Batch Assist arranged and covered the cost of her emergency return flight to Australia and kept her employer informed throughout the process.

Thanks to Batch Assist’s seamless coordination with Global 24 and the comprehensive cover provided by Batch's Corporate Travel policy, Natalie was evacuated safely and efficiently, avoiding prolonged exposure to a high-risk situation. Her employer had peace of mind knowing duty of care had been upheld, even in unpredictable and volatile circumstances.