{"data":{"allShapeableCollectionRecord":{"nodes":[{"data":{"id":"65d566d0f7d2d452331bf0af","name":"The importance of Corporate Travel insurance","path":"/posts/the-importance-of-corporate-travel-insurance","slug":"the-importance-of-corporate-travel-insurance","__typename":"Post","_schema":{"label":"Post","pluralLabel":"Posts"},"intro":{"plain":"Travel insurance is an essential aspect of planning for any trip, whether it's for leisure, business, or education. The importance of travel insurance lies in its role as a safety net, offering protection against a wide range of unforeseen events that can occur during travel. This article delves into the key reasons why obtaining travel insurance is crucial for any traveller.\n","text":"Travel insurance is an essential aspect of planning for any trip, whether it's for leisure, business, or education. The importance of travel insurance lies in its role as a safety net, offering protection against a wide range of unforeseen events that can occur during travel. This article delves into the key reasons why obtaining travel insurance is crucial for any traveller."},"content":{"text":"**1. Medical Emergencies and Health Coverage**\n\nThe most significant benefit of travel insurance is the coverage for medical emergencies. Medical treatment abroad can be prohibitively expensive, especially in countries with high healthcare costs. Travel insurance can cover these expenses, including hospital stays, surgery, and even medical evacuation back to your home country if necessary. This is particularly important for travellers with pre-existing medical conditions who are at a higher risk of health issues while traveling.\n\n**2. Trip Cancellations or Interruptions**\n\nLife is unpredictable, and unforeseen circumstances like illness, family emergencies, or natural disasters can lead to trip cancellations or interruptions. Travel insurance can reimburse you for pre-paid, non-refundable travel expenses, such as flights, hotels, and tours. This financial protection can save travellers from significant losses due to last-minute changes in plans.\n\n**3. Lost, Stolen, or Damaged Belongings**\n\nTravel often involves carrying valuable items like passports, electronics, and luggage. Travel insurance can provide compensation for lost, stolen, or damaged belongings. This can be especially beneficial in cases of an airline mishandling your luggage or a theft of your important valuables which need replacing whilst overseas.\n\n**4. Personal Liability Coverage**\n\nAccidents can happen, and travellers might find themselves legally responsible for causing injury to someone or damaging property. Travel insurance with personal liability coverage can protect against the financial repercussions of such incidents, offering you peace of mind.\n\n**5. Assistance Services**\n\nMany travel insurance policies offer 24/7 assistance services. These services can be invaluable in emergencies, providing support such as language translation, lostpassport assistance, and guidance in medical, personal safety and security or legal situations.\n\n**6. Peace of Mind**\n\nPerhaps the most understated benefit of travel insurance is the peace of mind it provides. Knowing that you have a safety net provided by a trusted accident and health professional can make your travel experience more enjoyable and stress-free."},"title":null,"openGraph":{"description":{"plain":"Travel insurance is an essential aspect of planning for any trip, whether it's for leisure, business, or education. The importance of travel insurance lies in its role as a safety net, offering protection against a wide range of unforeseen events that can occur during travel. This article delves into the key reasons why obtaining travel insurance is crucial for any traveller.\n"},"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1704762510/rhodian/banner/corporate-travel-insurance_image__iStock-1385688726_od1v15.jpg","url2x":null,"thumbnails":{"card":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_480/v1704762510/rhodian/banner/corporate-travel-insurance_image__iStock-1385688726_od1v15.jpg","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_960/v1704762510/rhodian/banner/corporate-travel-insurance_image__iStock-1385688726_od1v15.jpg"},"bubble":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_64/v1704762510/rhodian/banner/corporate-travel-insurance_image__iStock-1385688726_od1v15.jpg","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_128/v1704762510/rhodian/banner/corporate-travel-insurance_image__iStock-1385688726_od1v15.jpg"}}}},"type":null,"published":"2024-01-09T01:13:11.00","authors":[]}},{"data":{"id":"65d566d0f7d2d452331bf0b0","name":"Why businesses need Corporate Travel Insurance","path":"/posts/why-businesses-need-corporate-travel-insurance","slug":"why-businesses-need-corporate-travel-insurance","__typename":"Post","_schema":{"label":"Post","pluralLabel":"Posts"},"intro":{"plain":"Corporate travel insurance is crucial for all businesses who travel domestically or overseas:\n","text":"Corporate travel insurance is crucial for all businesses who travel domestically or overseas:"},"content":{"text":"1. Risk Management: Travel, especially international, comes with inherent risks such as medical emergencies, accidents, or travel disruptions. Corporate travel insurance helps mitigate these risks, ensuring that unforeseen incidents do not lead to significant financial losses for the company or the employees.\n\n2. Employee Safety and Security: It demonstrates a company's commitment to the safety and well-being of its employees. When employees know that they are covered in case of emergencies, it can lead to increased morale and a sense of security, which is beneficial for productivity and loyalty.\n\n3. Legal and Compliance Requirements: In some cases, having travel insurance is a legal requirement for entering certain countries. It ensures compliance with international travel regulations and can prevent legal complications.\n\n4. Financial Protection: Travel insurance can cover a range of potential financial losses including trip cancellations, lost luggage, emergency evacuations, and medical expenses. This financial protection can be crucial for businesses in managing their budgets effectively.\n\n5. Business Continuity: In case of emergencies that affect key personnel on business travel, corporate travel insurance can provide support and services to minimize disruption to business operations.\n\n6. Global Support Network: Most corporate travel insurance policies provide access to a global network of support services, including medical and legal assistance, which can be invaluable, especially in unfamiliar environments.\n\n7. Customization and Scalability: Corporate travel insurance can often be customized to the specific needs and risks associated with the company's business travel patterns, providing more relevant and comprehensive coverage."},"title":null,"openGraph":{"description":{"plain":"Corporate travel insurance is crucial for all businesses who travel domestically or overseas:\n"},"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1704763091/rhodian/banner/business-travel_image__iStock-1489123986_p3rmuh.jpg","url2x":null,"thumbnails":{"card":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_480/v1704763091/rhodian/banner/business-travel_image__iStock-1489123986_p3rmuh.jpg","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_960/v1704763091/rhodian/banner/business-travel_image__iStock-1489123986_p3rmuh.jpg"},"bubble":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_64/v1704763091/rhodian/banner/business-travel_image__iStock-1489123986_p3rmuh.jpg","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_128/v1704763091/rhodian/banner/business-travel_image__iStock-1489123986_p3rmuh.jpg"}}}},"type":null,"published":"2026-05-14T05:31:38.84","authors":[]}},{"data":{"id":"67bfcfec1b36eaa289b04cf5","name":"Heart Stopper at Sea","path":"/posts/heart-stopper-at-sea","slug":"heart-stopper-at-sea","__typename":"Post","_schema":{"label":"Post","pluralLabel":"Posts"},"intro":{"plain":"This claim example looks at an incident involving an Insured who experienced heart difficulties whilst at sea. The article examines both the incident and the response by Batch Assist, made possible by Batch's Corporate Travel product.\n","text":"This claim example looks at an incident involving an Insured who experienced heart difficulties whilst at sea. The article examines both the incident and the response by Batch Assist, made possible by Batch's Corporate Travel product."},"content":{"text":"**Incident**\n\nAn emergency call was received at the Batch Assist operations centre from an Insured who was traveling on a vessel for work purposes at sea.\nBatch Assist was advised that an Insured crew member on the vessel was experiencing severe chest pain.\n\n**Response**\n\nGiven the crew member’s age and symptoms, an onshore doctor was consulted, and a Medevac was activated by Batch Assist operations.\n\nDue to limited daylight hours remaining, the Captain of the vessel was advised to begin moving towards a mainland port that had a regional hospital, and importantly, easier access for the Medevac.\n\nThe Medevac team advised due to the vessel being unlikely to make land by sunrise, that a Helicopter would locate the vessel at their position at first light the following morning.\n\nContinual contact was made between the vessel and Batch Assist throughout the night to ensure the Insured was supported and had access to medical advice.\n\nThe Insured was taken ashore at first light to a waiting ambulance, transferred and admitted to a local hospital for tests and care.\n\nThe crew member stabilised and was discharged a few days later.\n\n\n**Batch Product**\n\nBatch Corporate Travel product provides Medical and Medical Evacuation Expenses for this type of event.\n\nIf an Insured Person whilst Travelling incurs Medical Expenses, we will pay the Insured Person for those expenses, provided that they are incurred outside of the Insured Person’s Country of Residence.\n\nBatch Corporate Travel product provides Overseas Emergency Transportation Services if during Travel an Insured Person suffers an Injury or Sickness that necessitates emergency air, land, or water transportation to another location to obtain necessary medical treatment or repatriation to Country of Residence.\n"},"title":null,"openGraph":{"description":{"plain":"This claim example looks at an incident involving an Insured who experienced heart difficulties whilst at sea. The article examines both the incident and the response by Batch Assist, made possible by Batch's Corporate Travel product.\n"},"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1741142254/rhodian/banner/ambulance_image__Incident_Response_Header_1_udafcc.webp","url2x":null,"thumbnails":{"card":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_480/v1741142254/rhodian/banner/ambulance_image__Incident_Response_Header_1_udafcc.webp","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_960/v1741142254/rhodian/banner/ambulance_image__Incident_Response_Header_1_udafcc.webp"},"bubble":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_64/v1741142254/rhodian/banner/ambulance_image__Incident_Response_Header_1_udafcc.webp","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_128/v1741142254/rhodian/banner/ambulance_image__Incident_Response_Header_1_udafcc.webp"}}}},"type":null,"published":"2025-03-05T00:00:00.00","authors":[{"openGraph":{"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1731369890/rhodian/person/andrew-batchelar_photo__Andrew_Batchelar_on_grey_d7fegg.webp","url2x":null}},"_schema":{"label":"Person","pluralLabel":"People"},"id":"65d566ccf7d2d452331bf066","name":"Andrew Batchelar","slug":"andrew-batchelar","path":"/people/andrew-batchelar","organisation":{"id":"65d566c0f7d2d452331beff8","name":"Batch"},"linkedin":"https://www.linkedin.com/in/andrew-batchelar/","photo":{"id":"image_rhodian/person/andrew-batchelar_photo__Andrew_Batchelar_on_grey_d7fegg","url":"https://res.cloudinary.com/shapeable/image/upload/v1731369890/rhodian/person/andrew-batchelar_photo__Andrew_Batchelar_on_grey_d7fegg.webp","url2x":null,"type":"image/webp"}}]}},{"data":{"id":"681ad345f24df38008285c13","name":"Paris Car Crash","path":"/posts/paris-car-crash","slug":"paris-car-crash","__typename":"Post","_schema":{"label":"Post","pluralLabel":"Posts"},"intro":{"plain":"A serious motor vehicle incident occurred involving a Batch Australia expatriate employee stationed in France.\n","text":"A serious motor vehicle incident occurred involving a Batch Australia expatriate employee stationed in France."},"content":{"text":"## Incident\nWhile driving in Paris, the expatriate employee was involved in a traffic accident when another vehicle ran a red light and collided with her car. As a result, the employee sustained multiple injuries, including a broken arm, fractured ribs, and a significant forehead laceration. Local police and emergency medical services attended the scene immediately.\n\n## Response\nThe employee was transported via ambulance to a nearby hospital, where she was admitted for several days of inpatient care. Upon being notified, the insured company promptly contacted **Batch Assist** through its dedicated 24/7/365 Australian Emergency Assistance hotline. Following hospital discharge, the employee returned to her place of residence in France to begin her recovery.\n\nUnder the **Batch Expatriate Medical Expenses Policy**, all inpatient medical expenses were settled directly with the hospital, ensuring the employee did not need to manage any immediate payments. Outpatient treatments—including follow-up consultations, prescribed medications, physiotherapy, and rehabilitation—were fully covered by the policy.\n\nThroughout the process, **Batch Assist** maintained consistent contact with both the injured employee and her family, offering support and updates from the moment of notification through to the conclusion of the claim.\n\n## Impact\nThe incident resulted in a significant recovery period requiring extended rehabilitation. However, the comprehensive coverage and coordinated care enabled a smooth recovery. The employee has since returned to full duties.\n"},"title":null,"openGraph":{"description":{"plain":"A serious motor vehicle incident occurred involving a Batch Australia expatriate employee stationed in France.\n"},"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1746663487/rhodian/banner/paris-traffic_thumbnail__Incident_Response-Paris_Car_Crash_dr6yv8.webp","url2x":null,"thumbnails":{"card":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_480/v1746663487/rhodian/banner/paris-traffic_thumbnail__Incident_Response-Paris_Car_Crash_dr6yv8.webp","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_960/v1746663487/rhodian/banner/paris-traffic_thumbnail__Incident_Response-Paris_Car_Crash_dr6yv8.webp"},"bubble":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_64/v1746663487/rhodian/banner/paris-traffic_thumbnail__Incident_Response-Paris_Car_Crash_dr6yv8.webp","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_128/v1746663487/rhodian/banner/paris-traffic_thumbnail__Incident_Response-Paris_Car_Crash_dr6yv8.webp"}}}},"type":null,"published":"2025-05-08T01:19:46.44","authors":[{"openGraph":{"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1731369890/rhodian/person/andrew-batchelar_photo__Andrew_Batchelar_on_grey_d7fegg.webp","url2x":null}},"_schema":{"label":"Person","pluralLabel":"People"},"id":"65d566ccf7d2d452331bf066","name":"Andrew Batchelar","slug":"andrew-batchelar","path":"/people/andrew-batchelar","organisation":{"id":"65d566c0f7d2d452331beff8","name":"Batch"},"linkedin":"https://www.linkedin.com/in/andrew-batchelar/","photo":{"id":"image_rhodian/person/andrew-batchelar_photo__Andrew_Batchelar_on_grey_d7fegg","url":"https://res.cloudinary.com/shapeable/image/upload/v1731369890/rhodian/person/andrew-batchelar_photo__Andrew_Batchelar_on_grey_d7fegg.webp","url2x":null,"type":"image/webp"}}]}},{"data":{"id":"6848f87657e02f68449e426f","name":"Moped Mishap in Bali ","path":"/posts/moped-mishap-in-bali","slug":"moped-mishap-in-bali","__typename":"Post","_schema":{"label":"Post","pluralLabel":"Posts"},"intro":{"plain":"Tom, a 32-year-old teacher from Brisbane, was halfway through a solo trip around Bali when a morning ride through Canggu turned into a nightmare. While navigating a narrow street on his rented moped, Tom was clipped by a passing van and thrown onto the road. He sustained cuts to his arms and legs, along with a suspected fracture in his wrist.\n","text":"Tom, a 32-year-old teacher from Brisbane, was halfway through a solo trip around Bali when a morning ride through Canggu turned into a nightmare. While navigating a narrow street on his rented moped, Tom was clipped by a passing van and thrown onto the road. He sustained cuts to his arms and legs, along with a suspected fracture in his wrist."},"content":{"text":"Dazed and in pain, Tom used his phone to contact Batch Assist—his travel insurer’s 24/7 support line. The team immediately arranged for an ambulance to take him to the nearest private hospital and remained on the line to keep him calm and informed throughout the process.\n\nUpon arrival at the hospital, Batch Assist had already notified the staff, and treatment began immediately. X-rays confirmed a fractured wrist, requiring a cast and ongoing pain management. The Batch team stayed in contact, coordinating his treatment plan, translating where necessary, and confirming cover for all medical costs directly with the hospital— meaning Tom paid nothing upfront.\n\nWithin a few days, Tom was discharged with follow-up care arranged, and Batch Assist even helped rebook his flights home to allow extra time for recovery.\n“Without Batch Assist, I would’ve been overwhelmed. They made a scary situation feel manageable,” Tom said.\n\nHis claim, including hospital costs, medications, ambulance fees, and flight changes, was processed quickly and in full.\nBatch Assist provided more than just coverage—it delivered peace of mind when Tom needed it most.\n"},"title":null,"openGraph":{"description":{"plain":"Tom, a 32-year-old teacher from Brisbane, was halfway through a solo trip around Bali when a morning ride through Canggu turned into a nightmare. While navigating a narrow street on his rented moped, Tom was clipped by a passing van and thrown onto the road. He sustained cuts to his arms and legs, along with a suspected fracture in his wrist.\n"},"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1749625680/rhodian/banner/incident-response-bali-mopad-crash_image__Incident_Response_Header_Bali_Mopad_Crash_pu0g4k.png","url2x":null,"thumbnails":{"card":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_480/v1749625680/rhodian/banner/incident-response-bali-mopad-crash_image__Incident_Response_Header_Bali_Mopad_Crash_pu0g4k.png","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_960/v1749625680/rhodian/banner/incident-response-bali-mopad-crash_image__Incident_Response_Header_Bali_Mopad_Crash_pu0g4k.png"},"bubble":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_64/v1749625680/rhodian/banner/incident-response-bali-mopad-crash_image__Incident_Response_Header_Bali_Mopad_Crash_pu0g4k.png","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_128/v1749625680/rhodian/banner/incident-response-bali-mopad-crash_image__Incident_Response_Header_Bali_Mopad_Crash_pu0g4k.png"}}}},"type":{"id":"67eb766aab8387072860c8e4","name":"Insights","slug":"insights","__typename":"PostType"},"published":"2025-06-11T07:08:12.27","authors":[{"openGraph":{"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1731369890/rhodian/person/andrew-batchelar_photo__Andrew_Batchelar_on_grey_d7fegg.webp","url2x":null}},"_schema":{"label":"Person","pluralLabel":"People"},"id":"65d566ccf7d2d452331bf066","name":"Andrew Batchelar","slug":"andrew-batchelar","path":"/people/andrew-batchelar","organisation":{"id":"65d566c0f7d2d452331beff8","name":"Batch"},"linkedin":"https://www.linkedin.com/in/andrew-batchelar/","photo":{"id":"image_rhodian/person/andrew-batchelar_photo__Andrew_Batchelar_on_grey_d7fegg","url":"https://res.cloudinary.com/shapeable/image/upload/v1731369890/rhodian/person/andrew-batchelar_photo__Andrew_Batchelar_on_grey_d7fegg.webp","url2x":null,"type":"image/webp"}}]}},{"data":{"id":"687db7039edc7727137925fe","name":"Emergency Evacuation","path":"/posts/emergency-evacuation","slug":"emergency-evacuation","__typename":"Post","_schema":{"label":"Post","pluralLabel":"Posts"},"intro":{"plain":"Natalie, a 38-year-old infrastructure consultant from Sydney, was on assignment in the Middle East, conducting site inspections for a major development project. During her stay, political tensions escalated quickly, leading to violent protests, widespread disruption, and an increasingly unstable security environment.\n","text":"Natalie, a 38-year-old infrastructure consultant from Sydney, was on assignment in the Middle East, conducting site inspections for a major development project. During her stay, political tensions escalated quickly, leading to violent protests, widespread disruption, and an increasingly unstable security environment."},"content":{"text":"Recognising the seriousness of the situation and feeling unsafe, Natalie contacted Batch Assist via the 24/7 emergency hotline included in her corporate travel policy. With built-in cover for personal safety and evacuation due to natural disasters or political risks, Batch Assist activated its security assistance partner, Global 24, to coordinate the response.\n\nGlobal 24 immediately assessed the unfolding risk, identified a safe exit route, and deployed an on-ground security team to facilitate Natalie’s safe transfer to an operational airport outside the affected zone. Batch Assist arranged and covered the cost of her emergency return flight to Australia and kept her employer informed throughout the process.\n\nThanks to Batch Assist’s seamless coordination with Global 24 and the comprehensive cover provided by Batch's Corporate Travel policy, Natalie was evacuated safely and efficiently, avoiding prolonged exposure to a high-risk situation. Her employer had peace of mind knowing duty of care had been upheld, even in unpredictable and volatile circumstances."},"title":null,"openGraph":{"description":{"plain":"Natalie, a 38-year-old infrastructure consultant from Sydney, was on assignment in the Middle East, conducting site inspections for a major development project. During her stay, political tensions escalated quickly, leading to violent protests, widespread disruption, and an increasingly unstable security environment.\n"},"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1753067016/rhodian/banner/claim-story-emergency-evacuation_image__Incident_Response-Emergency_Evacuation_1_sov2wb.webp","url2x":null,"thumbnails":{"card":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_480/v1753067016/rhodian/banner/claim-story-emergency-evacuation_image__Incident_Response-Emergency_Evacuation_1_sov2wb.webp","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_960/v1753067016/rhodian/banner/claim-story-emergency-evacuation_image__Incident_Response-Emergency_Evacuation_1_sov2wb.webp"},"bubble":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_64/v1753067016/rhodian/banner/claim-story-emergency-evacuation_image__Incident_Response-Emergency_Evacuation_1_sov2wb.webp","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_128/v1753067016/rhodian/banner/claim-story-emergency-evacuation_image__Incident_Response-Emergency_Evacuation_1_sov2wb.webp"}}}},"type":null,"published":"2026-05-14T05:35:56.19","authors":[{"openGraph":{"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1731369890/rhodian/person/andrew-batchelar_photo__Andrew_Batchelar_on_grey_d7fegg.webp","url2x":null}},"_schema":{"label":"Person","pluralLabel":"People"},"id":"65d566ccf7d2d452331bf066","name":"Andrew Batchelar","slug":"andrew-batchelar","path":"/people/andrew-batchelar","organisation":{"id":"65d566c0f7d2d452331beff8","name":"Batch"},"linkedin":"https://www.linkedin.com/in/andrew-batchelar/","photo":{"id":"image_rhodian/person/andrew-batchelar_photo__Andrew_Batchelar_on_grey_d7fegg","url":"https://res.cloudinary.com/shapeable/image/upload/v1731369890/rhodian/person/andrew-batchelar_photo__Andrew_Batchelar_on_grey_d7fegg.webp","url2x":null,"type":"image/webp"}}]}},{"data":{"id":"68a7c73451293604f3259431","name":"Middle East War Zone Evacuation","path":"/posts/middle-east-war-zone-evacuation","slug":"middle-east-war-zone-evacuation","__typename":"Post","_schema":{"label":"Post","pluralLabel":"Posts"},"intro":{"plain":"While travelling on assignment in the Middle East, an insured executive found themselves caught in the sudden escalation of armed conflict. Overnight, the security situation deteriorated — commercial flights were grounded, the airport closed, and the country’s airspace declared unsafe. Confined to their hotel room as fighting intensified nearby, the executive’s safety was at immediate risk.\n","text":"While travelling on assignment in the Middle East, an insured executive found themselves caught in the sudden escalation of armed conflict. Overnight, the security situation deteriorated — commercial flights were grounded, the airport closed, and the country’s airspace declared unsafe. Confined to their hotel room as fighting intensified nearby, the executive’s safety was at immediate risk."},"content":{"text":"Through their corporate travel policy, the company contacted Batch Assist’s 24/7 emergency hotline. Recognising the severity of the situation, Batch activated their security partners, Global 24. From advising on secure sheltering-in-place protocols to coordinating safe ground transport, they managed every detail of the evacuation. With roads blocked and borders volatile, the operation involved moving the insured covertly across a dangerous, war-torn border into a neighbouring country where the airport remained operational.\n\nWithin 48 hours, Batch arranged onward flights to a safe, friendly country and provided counselling and logistical support for the employee and their employer. Despite closed airports, hostile conditions and extreme personal risk, Batch delivered what mattered most: a safe extraction.\n\nThis case highlights Batch’s ability not only to provide insurance for travel into conflict and DFAT Level 4 “Do Not Travel” destinations, but more importantly, to deliver when it counts — protecting lives and ensuring businesses can stand behind their people, even in the world’s most hostile environments."},"title":null,"openGraph":{"description":{"plain":"While travelling on assignment in the Middle East, an insured executive found themselves caught in the sudden escalation of armed conflict. Overnight, the security situation deteriorated — commercial flights were grounded, the airport closed, and the country’s airspace declared unsafe. Confined to their hotel room as fighting intensified nearby, the executive’s safety was at immediate risk.\n"},"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1756165353/rhodian/banner/war-story_image__Incident_Response-Middle_East_cixves.webp","url2x":null,"thumbnails":{"card":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_480/v1756165353/rhodian/banner/war-story_image__Incident_Response-Middle_East_cixves.webp","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_960/v1756165353/rhodian/banner/war-story_image__Incident_Response-Middle_East_cixves.webp"},"bubble":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_64/v1756165353/rhodian/banner/war-story_image__Incident_Response-Middle_East_cixves.webp","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_128/v1756165353/rhodian/banner/war-story_image__Incident_Response-Middle_East_cixves.webp"}}}},"type":{"id":"67eb766aab8387072860c8e4","name":"Insights","slug":"insights","__typename":"PostType"},"published":"2025-08-25T23:42:44.40","authors":[{"openGraph":{"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1731369890/rhodian/person/andrew-batchelar_photo__Andrew_Batchelar_on_grey_d7fegg.webp","url2x":null}},"_schema":{"label":"Person","pluralLabel":"People"},"id":"65d566ccf7d2d452331bf066","name":"Andrew Batchelar","slug":"andrew-batchelar","path":"/people/andrew-batchelar","organisation":{"id":"65d566c0f7d2d452331beff8","name":"Batch"},"linkedin":"https://www.linkedin.com/in/andrew-batchelar/","photo":{"id":"image_rhodian/person/andrew-batchelar_photo__Andrew_Batchelar_on_grey_d7fegg","url":"https://res.cloudinary.com/shapeable/image/upload/v1731369890/rhodian/person/andrew-batchelar_photo__Andrew_Batchelar_on_grey_d7fegg.webp","url2x":null,"type":"image/webp"}}]}},{"data":{"id":"68c799055dcf5136330803a3","name":"Family Emergency Abroad: Batch Assist in Action","path":"/posts/family-emergency-abroad-batch-assist-in-action","slug":"family-emergency-abroad-batch-assist-in-action","__typename":"Post","_schema":{"label":"Post","pluralLabel":"Posts"},"intro":{"plain":"When Sarah travelled to Los Angeles for a two-week corporate conference, she decided to bring her 10-year-old son, Daniel, along during the school holidays. Halfway through the trip, while playing at the hotel pool, Daniel slipped and fractured his leg. What started as a family adventure quickly turned into a stressful emergency in a foreign healthcare system.\n","text":"When Sarah travelled to Los Angeles for a two-week corporate conference, she decided to bring her 10-year-old son, Daniel, along during the school holidays. Halfway through the trip, while playing at the hotel pool, Daniel slipped and fractured his leg. What started as a family adventure quickly turned into a stressful emergency in a foreign healthcare system."},"content":{"text":"Thanks to Sarah’s corporate travel cover with Batch Underwriting, support was immediate. A quick call to the 24/7 Batch Assist hotline set everything in motion. Within no time Batch had arranged ambulance transfer, direct billing at a nearby hospital, and a specialist nurse to assist with the admission process.\n\nDoctors confirmed a clean break however surgery was required. Batch Assist coordinated with Sarah’s employer and ensured Daniel received prompt medical attention without the burden of upfront costs. During recovery, Batch covered the extension of Sarah’s hotel stay and arranged for meals and additional childcare support so she could balance work responsibilities while caring for her son.\n\nOnce Daniel was stable, Batch organised flights home, complete with wheelchair access, priority boarding, and a medical escort to ensure safe travel.\n\nWhat could have been a costly and overwhelming ordeal became a managed and supportive experience. Sarah was able to focus on her son’s wellbeing, confident every logistical and financial detail was being taken care of.\n\nWith Batch’s corporate travel insurance, even unexpected family emergencies abroad are met with immediate solutions and compassionate support.\n\n**Contact Batch at 1800 956 556 or enquiry@batchuw.com**"},"title":null,"openGraph":{"description":{"plain":"When Sarah travelled to Los Angeles for a two-week corporate conference, she decided to bring her 10-year-old son, Daniel, along during the school holidays. Halfway through the trip, while playing at the hotel pool, Daniel slipped and fractured his leg. What started as a family adventure quickly turned into a stressful emergency in a foreign healthcare system.\n"},"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1757999664/rhodian/banner/broken-leg_image__Incident_Response-Family_Emergency_Abroad_iguorh.jpg","url2x":null,"thumbnails":{"card":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_480/v1757999664/rhodian/banner/broken-leg_image__Incident_Response-Family_Emergency_Abroad_iguorh.jpg","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_960/v1757999664/rhodian/banner/broken-leg_image__Incident_Response-Family_Emergency_Abroad_iguorh.jpg"},"bubble":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_64/v1757999664/rhodian/banner/broken-leg_image__Incident_Response-Family_Emergency_Abroad_iguorh.jpg","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_128/v1757999664/rhodian/banner/broken-leg_image__Incident_Response-Family_Emergency_Abroad_iguorh.jpg"}}}},"type":null,"published":"2025-09-16T05:14:33.48","authors":[{"openGraph":{"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1731369890/rhodian/person/andrew-batchelar_photo__Andrew_Batchelar_on_grey_d7fegg.webp","url2x":null}},"_schema":{"label":"Person","pluralLabel":"People"},"id":"65d566ccf7d2d452331bf066","name":"Andrew Batchelar","slug":"andrew-batchelar","path":"/people/andrew-batchelar","organisation":{"id":"65d566c0f7d2d452331beff8","name":"Batch"},"linkedin":"https://www.linkedin.com/in/andrew-batchelar/","photo":{"id":"image_rhodian/person/andrew-batchelar_photo__Andrew_Batchelar_on_grey_d7fegg","url":"https://res.cloudinary.com/shapeable/image/upload/v1731369890/rhodian/person/andrew-batchelar_photo__Andrew_Batchelar_on_grey_d7fegg.webp","url2x":null,"type":"image/webp"}}]}},{"data":{"id":"68ef23019d187ca07cd00497","name":"The Growing Focus on Mental Health — What It Means for Brokers and Employers","path":"/posts/the-growing-focus-on-mental-health-what-it-means-for-brokers-and-employers","slug":"the-growing-focus-on-mental-health-what-it-means-for-brokers-and-employers","__typename":"Post","_schema":{"label":"Post","pluralLabel":"Posts"},"intro":{"plain":"It is no surprise that mental health is emerging as one of the most significant pressure points across both healthcare and the workplace. The recently released RACGP Health of the Nation 2025 report confirms it is now the leading reason Australians visit their GP — yet cost barriers continue to prevent many from accessing timely support.\n","text":"It is no surprise that mental health is emerging as one of the most significant pressure points across both healthcare and the workplace. The recently released RACGP Health of the Nation 2025 report confirms it is now the leading reason Australians visit their GP — yet cost barriers continue to prevent many from accessing timely support."},"content":{"text":"General practitioners are calling for stronger Medicare funding to allow longer, more effective consultations. At the same time, the NSW Government has committed $5.4 million to launch Mentally Healthy Workplaces Australia, a national initiative focused on improving psychological safety, reducing the $2.8 billion annual cost of mentally unsafe workplaces, and improving return-to-work outcomes.\n\nTogether, these developments signal a major shift: mental health is no longer just a clinical or personal issue — it’s a systemic workforce and economic challenge. Employers are being urged to adopt stronger preventative frameworks, while insurers and intermediaries play a growing role in supporting early intervention and recovery.\n\nThe Life Code Compliance Committee’s recent inquiries reinforce this, with increased scrutiny on mental health underwriting practices and claims handling. Reviews into Total and Permanent Disability and Income Protection delays, as well as investigations into overturned life insurance claims, all point toward a shared industry responsibility for better mental health outcomes.\n\nFor brokers, this underscores an important message — mental health risk is now a central component of both people protection and business continuity. Products such as Group Personal Accident, Corporate Travel, and tailored wellbeing support can play a valuable role in helping clients manage exposure, support staff wellbeing, and maintain resilience.\n\nAt Batch Underwriting, we continue to recognise the intersection between physical safety, psychological wellbeing, and financial protection — and the importance of integrated coverage solutions that help businesses care for their people while keeping workplaces strong, safe, and supported.\n\nYou can read the RACGP Health of the Nation 2025 report here. "},"title":null,"openGraph":{"description":{"plain":"It is no surprise that mental health is emerging as one of the most significant pressure points across both healthcare and the workplace. The recently released RACGP Health of the Nation 2025 report confirms it is now the leading reason Australians visit their GP — yet cost barriers continue to prevent many from accessing timely support.\n"},"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1760502595/rhodian/banner/state-of-the-nation-health-report_image__Screenshot_2025-10-15_at_3.29.41_pm_h0pffi.png","url2x":null,"thumbnails":{"card":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_480/v1760502595/rhodian/banner/state-of-the-nation-health-report_image__Screenshot_2025-10-15_at_3.29.41_pm_h0pffi.png","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_960/v1760502595/rhodian/banner/state-of-the-nation-health-report_image__Screenshot_2025-10-15_at_3.29.41_pm_h0pffi.png"},"bubble":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_64/v1760502595/rhodian/banner/state-of-the-nation-health-report_image__Screenshot_2025-10-15_at_3.29.41_pm_h0pffi.png","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_128/v1760502595/rhodian/banner/state-of-the-nation-health-report_image__Screenshot_2025-10-15_at_3.29.41_pm_h0pffi.png"}}}},"type":{"id":"67eb7629ab8387072860c8df","name":"Opinion","slug":"opinion","__typename":"PostType"},"published":"2025-10-15T04:31:16.96","authors":[{"openGraph":{"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1731369890/rhodian/person/andrew-batchelar_photo__Andrew_Batchelar_on_grey_d7fegg.webp","url2x":null}},"_schema":{"label":"Person","pluralLabel":"People"},"id":"65d566ccf7d2d452331bf066","name":"Andrew Batchelar","slug":"andrew-batchelar","path":"/people/andrew-batchelar","organisation":{"id":"65d566c0f7d2d452331beff8","name":"Batch"},"linkedin":"https://www.linkedin.com/in/andrew-batchelar/","photo":{"id":"image_rhodian/person/andrew-batchelar_photo__Andrew_Batchelar_on_grey_d7fegg","url":"https://res.cloudinary.com/shapeable/image/upload/v1731369890/rhodian/person/andrew-batchelar_photo__Andrew_Batchelar_on_grey_d7fegg.webp","url2x":null,"type":"image/webp"}}]}},{"data":{"id":"692d21952c1aab555b7695b0","name":"Caught in Typhoon Kalmaegi","path":"/posts/caught-in-typhoon-kalmaegi","slug":"caught-in-typhoon-kalmaegi","__typename":"Post","_schema":{"label":"Post","pluralLabel":"Posts"},"intro":{"plain":"Batch Assist Supports Travellers Caught in the Path of Typhoon Kalmaegi\nWhen Typhoon Kalmaegi began tracking toward the Philippines in early November, Nick Braby and his partner found themselves in El Nido with no option to leave the region. With flight cancellations increasing and infrastructure damage still unfolding, they reached out to Batch Assist and Global 24 for help.\n","text":"**Batch Assist Supports Travellers Caught in the Path of Typhoon Kalmaegi**\n\nWhen Typhoon Kalmaegi began tracking toward the Philippines in early November, Nick Braby and his partner found themselves in El Nido with no option to leave the region. With flight cancellations increasing and infrastructure damage still unfolding, they reached out to Batch Assist and Global 24 for help."},"content":{"text":"**The Situation**\n\nThe travellers were scheduled to depart El Nido on the evening of 6 November, then connect through Manila the following morning. As the storm intensified, local carrier Swift Air began adjusting services. Revised schedules moved the family’s departure to 8 November, placing them dangerously close to the typhoon’s landfall window.\nComplicating matters further, accommodation at their Hotel was only confirmed through to Saturday, and alternative flights were rapidly filling as other travellers attempted to evacuate. The family also raised the possibility of travelling five hours by road to the larger Parwan airport, although the safety and viability of that route was uncertain due to potential storm damage.\n\n**The Response from Batch Assist and Global 24**\n\nWithin minutes of receiving the request, Global 24 began assessing the evolving situation. \n\n### **Their team:**\n\n* **Investigated all available exit routes**\n\nSwift Air operated a limited fleet of small commuter aircraft, making disruptions more likely as weather deteriorated. Global 24 reviewed their latest flight models and investigated alternative carriers and routes where larger aircraft might still operate.\n\n* **Assessed ground transport risks**\n\nThe proposed five-hour drive to Parwan was examined carefully. With infrastructure damage still being reported, road conditions were unknown. Global 24 advised holding off on committing to this option until a safe passage and onward flights could be confirmed.\n\n* **Monitored the typhoon’s projected path**\n\nUpdated modelling showed Kalmaegi expected to cross the coast on 9 November, with Manila sitting on the edge of the cone of uncertainty. This meant the family needed to preserve their booking options while avoiding unnecessary exposure to high-risk travel windows.\n\n* **Provided clear and timely guidance**\n\nGlobal 24 recommended keeping the revised flights in place while they continued to monitor weather, ground conditions, and flight availability. Their advice balanced the need for urgency with the need for safety.\n\n**The Outcome**\n\nWith support from Batch Assist and Global 24, the travellers were able to maintain safe options while avoiding premature or risky moves. As the situation evolved, the team continued to reassess flight viability, road conditions, and alternative exit routes, ensuring the family had access to informed, specialist guidance through a highly uncertain period.\n\n**Why This Matters for Brokers**\n\nThis case highlights the real value of Batch’s emergency assistance partnership. When travellers face sudden weather events, disrupted infrastructure, or rapidly changing flight paths, they need more than a policy. They need experts who can interpret risk, verify safe options, and coordinate a path to safety.\n\nBatch Assist and Global 24 provide that support every minute of every day, giving your clients confidence that help is available when they need it most.\n\n**You Need – We Respond**\n\n"},"title":null,"openGraph":{"description":{"plain":"Batch Assist Supports Travellers Caught in the Path of Typhoon Kalmaegi\nWhen Typhoon Kalmaegi began tracking toward the Philippines in early November, Nick Braby and his partner found themselves in El Nido with no option to leave the region. With flight cancellations increasing and infrastructure damage still unfolding, they reached out to Batch Assist and Global 24 for help.\n"},"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1764565074/rhodian/banner/typhoon_image__Incident_Response-Typhoon-10_vembyo.png","url2x":null,"thumbnails":{"card":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_480/v1764565074/rhodian/banner/typhoon_image__Incident_Response-Typhoon-10_vembyo.png","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_960/v1764565074/rhodian/banner/typhoon_image__Incident_Response-Typhoon-10_vembyo.png"},"bubble":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_64/v1764565074/rhodian/banner/typhoon_image__Incident_Response-Typhoon-10_vembyo.png","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_128/v1764565074/rhodian/banner/typhoon_image__Incident_Response-Typhoon-10_vembyo.png"}}}},"type":{"id":"67eb766aab8387072860c8e4","name":"Insights","slug":"insights","__typename":"PostType"},"published":"2026-05-14T05:33:23.46","authors":[{"openGraph":{"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1731369890/rhodian/person/andrew-batchelar_photo__Andrew_Batchelar_on_grey_d7fegg.webp","url2x":null}},"_schema":{"label":"Person","pluralLabel":"People"},"id":"65d566ccf7d2d452331bf066","name":"Andrew Batchelar","slug":"andrew-batchelar","path":"/people/andrew-batchelar","organisation":{"id":"65d566c0f7d2d452331beff8","name":"Batch"},"linkedin":"https://www.linkedin.com/in/andrew-batchelar/","photo":{"id":"image_rhodian/person/andrew-batchelar_photo__Andrew_Batchelar_on_grey_d7fegg","url":"https://res.cloudinary.com/shapeable/image/upload/v1731369890/rhodian/person/andrew-batchelar_photo__Andrew_Batchelar_on_grey_d7fegg.webp","url2x":null,"type":"image/webp"}}]}},{"data":{"id":"69a4df0da73c243b3793cb6e","name":"Middle East Travel Disruption: Proactive Risk Advice for Brokers and Travellers","path":"/posts/middle-east-travel-disruption-proactive-risk-advice-for-brokers-and-travellers","slug":"middle-east-travel-disruption-proactive-risk-advice-for-brokers-and-travellers","__typename":"Post","_schema":{"label":"Post","pluralLabel":"Posts"},"intro":{"plain":"The Australian Government has issued updated advice regarding escalating instability across parts of the Middle East, warning Australians to expect major travel disruption. Airspace closures around key transit hubs, land border restrictions and rapidly evolving security conditions are already affecting movement across the region.\n","text":"The Australian Government has issued updated advice regarding escalating instability across parts of the Middle East, warning Australians to expect major travel disruption. Airspace closures around key transit hubs, land border restrictions and rapidly evolving security conditions are already affecting movement across the region."},"content":{"text":"Foreign Minister Penny Wong confirmed that the safety and security of Australians overseas remains DFAT’s priority, while also acknowledging the practical limits of government assistance in a fast moving and uncertain environment.\n\nFor brokers and their clients, this is a timely reminder that geopolitical events rarely stay local. Even travellers not heading directly into affected areas may experience cancelled flights, rerouted itineraries, extended stopovers or denied transit through key hubs. In today’s interconnected aviation network, disruption cascades quickly.\n\n**What does this mean for your clients?**\n\nFirst, preparation is critical. Travellers should:\n\n• Closely monitor local media and Smartraveller updates.\n\n• Confirm all flight sectors directly with airlines rather than relying solely on booking confirmations.\n\n• Understand whether their travel insurance covers cancellation, delay, alternative transport and additional accommodation costs.\n\n• Keep digital and hard copies of key travel documents.\n\n• Allow contingency time for onward connections.\n\nFrom a risk perspective, there are three primary exposure points in situations like this.\n\n**Trip cancellation or interruption**\n\nEscalating security warnings can trigger large scale cancellations. Clients need clarity on whether cancellation due to government advice, airspace closure or civil unrest is covered under their policy wording.\n\n**Extended accommodation and additional expenses**\n\nAirspace closures can strand travellers in transit hubs for days. Policies that include reasonable additional expenses cover can materially reduce financial stress.\n\n**Medical and evacuation uncertainty**\n\nIn volatile regions, access to medical care and evacuation logistics can become more complex. Strong assistance networks and 24 hour claims support are essential.\n\nThis is where structured travel protection becomes more than a formality. At Batch, we have seen how quickly a routine trip can shift into a complex claims scenario. Our policies are designed to respond to real world disruption, including trip interruption, travel delay, medical events and emergency assistance support, subject of course to the specific policy terms and conditions.\n\nImportantly, this is also a moment for proactive broker engagement. A short check in with clients who have upcoming travel can demonstrate value beyond price. Asking simple questions such as, 'have you reviewed your policy coverage in light of current events' can strengthen your advisory position.\n\nGlobal uncertainty is not new. What is new is the speed at which events unfold and impact mobility. In this environment, risk mitigation is not about predicting the next crisis. It is about ensuring clients are informed, prepared and appropriately protected before they board the plane.\n\nIf you have clients travelling through or near affected regions and want to sense check coverage scenarios, the Batch team is always available to talk through it with you.\n\n**You Need – We Respond**\n\nwww.batchunderwriting.com "},"title":null,"openGraph":{"description":{"plain":"The Australian Government has issued updated advice regarding escalating instability across parts of the Middle East, warning Australians to expect major travel disruption. Airspace closures around key transit hubs, land border restrictions and rapidly evolving security conditions are already affecting movement across the region.\n"},"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1780267904/rhodian/banner/emergency-card_image__Batch_Assist_Card_for_post_dognk9.webp","url2x":null,"thumbnails":{"card":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_480/v1780267904/rhodian/banner/emergency-card_image__Batch_Assist_Card_for_post_dognk9.webp","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_960/v1780267904/rhodian/banner/emergency-card_image__Batch_Assist_Card_for_post_dognk9.webp"},"bubble":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_64/v1780267904/rhodian/banner/emergency-card_image__Batch_Assist_Card_for_post_dognk9.webp","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_128/v1780267904/rhodian/banner/emergency-card_image__Batch_Assist_Card_for_post_dognk9.webp"}}}},"type":{"id":"67eb766aab8387072860c8e4","name":"Insights","slug":"insights","__typename":"PostType"},"published":"2026-06-30T04:47:15.65","authors":[{"openGraph":{"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1731369890/rhodian/person/andrew-batchelar_photo__Andrew_Batchelar_on_grey_d7fegg.webp","url2x":null}},"_schema":{"label":"Person","pluralLabel":"People"},"id":"65d566ccf7d2d452331bf066","name":"Andrew Batchelar","slug":"andrew-batchelar","path":"/people/andrew-batchelar","organisation":{"id":"65d566c0f7d2d452331beff8","name":"Batch"},"linkedin":"https://www.linkedin.com/in/andrew-batchelar/","photo":{"id":"image_rhodian/person/andrew-batchelar_photo__Andrew_Batchelar_on_grey_d7fegg","url":"https://res.cloudinary.com/shapeable/image/upload/v1731369890/rhodian/person/andrew-batchelar_photo__Andrew_Batchelar_on_grey_d7fegg.webp","url2x":null,"type":"image/webp"}}]}},{"data":{"id":"69af826fc3959019a1a1dd7e","name":"Contractor Stranded After Airspace Closures","path":"/posts/contractor-stranded-after-airspace-closures","slug":"contractor-stranded-after-airspace-closures","__typename":"Post","_schema":{"label":"Post","pluralLabel":"Posts"},"intro":{"plain":"****An Australian contractor working on a short project in Israel was preparing to return home when regional tensions escalated and commercial flights across the region were suddenly suspended.\n","text":"****An Australian contractor working on a short project in Israel was preparing to return home when regional tensions escalated and commercial flights across the region were suddenly suspended."},"content":{"text":"Within hours, travel plans were thrown into uncertainty. Flights were cancelled, airspace restrictions were introduced and reliable information about when services might resume was limited.\n\nWith travel plans disrupted and limited clarity around available options, the insured contacted Batch Assist for guidance.\n\nThe Batch Assist emergency assistance team immediately began working through alternative exit options while monitoring developments across airlines and regional airspace.\n\n• Temporary accommodation was arranged while commercial travel options stabilised.\n\n• Batch Assist monitored alternative routes as airlines began rerouting flights through neighbouring hubs.\n\n• Updated travel options were identified as corridors reopened and services resumed.\n\n• The insured received regular updates and guidance so they could make informed decisions about when and how to travel.\n\nThroughout the process, Batch worked closely with the emergency assistance provider to ensure the traveller had clear information and a practical plan in place.\n\nOnce flights resumed, the insured was able to leave the region safely and continue their journey home, with the additional disruption costs managed under the policy.\n\nSituations like this evolve quickly and often leave travellers unsure of what to do next. Having experienced support in place means clients are not navigating those decisions alone.\n\n**You need certainty. We respond.**\n\nContact Batch today on 1800 956 556\n"},"title":null,"openGraph":{"description":{"plain":"****An Australian contractor working on a short project in Israel was preparing to return home when regional tensions escalated and commercial flights across the region were suddenly suspended.\n"},"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1773110359/rhodian/banner/canceled-flight_image__Incident_Response_-_Disruption-14_atz6si.jpg","url2x":null,"thumbnails":{"card":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_480/v1773110359/rhodian/banner/canceled-flight_image__Incident_Response_-_Disruption-14_atz6si.jpg","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_960/v1773110359/rhodian/banner/canceled-flight_image__Incident_Response_-_Disruption-14_atz6si.jpg"},"bubble":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_64/v1773110359/rhodian/banner/canceled-flight_image__Incident_Response_-_Disruption-14_atz6si.jpg","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_128/v1773110359/rhodian/banner/canceled-flight_image__Incident_Response_-_Disruption-14_atz6si.jpg"}}}},"type":{"id":"67eb766aab8387072860c8e4","name":"Insights","slug":"insights","__typename":"PostType"},"published":"2026-05-14T05:34:24.56","authors":[{"openGraph":{"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1731369890/rhodian/person/andrew-batchelar_photo__Andrew_Batchelar_on_grey_d7fegg.webp","url2x":null}},"_schema":{"label":"Person","pluralLabel":"People"},"id":"65d566ccf7d2d452331bf066","name":"Andrew Batchelar","slug":"andrew-batchelar","path":"/people/andrew-batchelar","organisation":{"id":"65d566c0f7d2d452331beff8","name":"Batch"},"linkedin":"https://www.linkedin.com/in/andrew-batchelar/","photo":{"id":"image_rhodian/person/andrew-batchelar_photo__Andrew_Batchelar_on_grey_d7fegg","url":"https://res.cloudinary.com/shapeable/image/upload/v1731369890/rhodian/person/andrew-batchelar_photo__Andrew_Batchelar_on_grey_d7fegg.webp","url2x":null,"type":"image/webp"}}]}},{"data":{"id":"6a1d27cd324180e9280cbf90","name":"The Risks Clients Forget To Tell You About","path":"/posts/the-risks-clients-forget-to-tell-you-about","slug":"the-risks-clients-forget-to-tell-you-about","__typename":"Post","_schema":{"label":"Post","pluralLabel":"Posts"},"intro":{"plain":"Most businesses are very good at telling their broker when something significant changes.\nA new premises. A major contract. Additional equipment. A business acquisition. These are the types of developments that naturally trigger an insurance conversation because the connection between the change and the exposure feels obvious.\n","text":"Most businesses are very good at telling their broker when something significant changes.\n\nA new premises. A major contract. Additional equipment. A business acquisition. These are the types of developments that naturally trigger an insurance conversation because the connection between the change and the exposure feels obvious."},"content":{"text":"What is less obvious are the changes that occur gradually over time. The operational decisions that make perfect business sense but quietly alter a company's risk profile without anyone necessarily recognising it.\n\nA business begins travelling interstate more frequently to service a growing client base. A handful of employees start spending more time on the road. A company engages additional contractors to manage increasing demand. A team expands into new regions. An organisation starts sending staff overseas a few times a year because opportunities have emerged in new markets.\n\nIndividually, none of these decisions feel particularly significant.\n\nCollectively, they can fundamentally change a business's exposure.\n\nThat's often the challenge with Accident & Health insurance. Unlike a new building or a new piece of machinery, workforce exposures don't arrive all at once. They evolve alongside the business. Because the change is gradual, it can be easy for both clients and advisers to focus on the more visible parts of growth while overlooking the way people are working, travelling and engaging with the business.\n\nThe irony is that for many organisations, their people are their most important asset. Yet conversations around workforce protection are often left until later because there is always something else demanding attention. A property renewal. A liability review. A cyber discussion. Before long, another year has passed and the workforce looks very different to the one that existed when the policy was originally arranged.\n\nWe've seen businesses double their headcount in a relatively short period of time. We've seen travel activity increase significantly as organisations pursue new opportunities. We've seen contractor utilisation change as labour markets tighten and operating models evolve. None of these developments are unusual. In fact, they are often signs of a healthy and growing business.\n\nThe question is whether the insurance programme has evolved alongside them.\n\nFor brokers, this creates an opportunity to have a different type of conversation during renewal discussions. Not simply whether limits remain adequate or premiums remain competitive, but whether the business itself still looks the same as it did twelve months ago.\n\n* Have travel patterns changed?\n\n* Are employees working in different locations?\n\n* Has the contractor footprint expanded?\n\n* Have key people taken on greater responsibilities or increased travel commitments?\n\n* Has the workforce grown, shifted or diversified?\n\nOften the answers reveal exposures that nobody intentionally overlooked. They simply changed gradually enough that they never became the centre of a conversation.\n\nThe reality is that businesses are constantly evolving. The challenge is ensuring insurance arrangements evolve with them.\n\nSometimes the most important risks aren't the ones clients forget to insure.\n\nThey're the ones they forget to mention."},"title":null,"openGraph":{"description":{"plain":"Most businesses are very good at telling their broker when something significant changes.\nA new premises. A major contract. Additional equipment. A business acquisition. These are the types of developments that naturally trigger an insurance conversation because the connection between the change and the exposure feels obvious.\n"},"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1780295622/rhodian/banner/people-1_image__iStock-1347116065_gurktl.jpg","url2x":null,"thumbnails":{"card":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_480/v1780295622/rhodian/banner/people-1_image__iStock-1347116065_gurktl.jpg","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_960/v1780295622/rhodian/banner/people-1_image__iStock-1347116065_gurktl.jpg"},"bubble":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_64/v1780295622/rhodian/banner/people-1_image__iStock-1347116065_gurktl.jpg","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_128/v1780295622/rhodian/banner/people-1_image__iStock-1347116065_gurktl.jpg"}}}},"type":{"id":"67eb766aab8387072860c8e4","name":"Insights","slug":"insights","__typename":"PostType"},"published":"2026-06-01T06:40:38.38","authors":[{"openGraph":{"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1731369890/rhodian/person/andrew-batchelar_photo__Andrew_Batchelar_on_grey_d7fegg.webp","url2x":null}},"_schema":{"label":"Person","pluralLabel":"People"},"id":"65d566ccf7d2d452331bf066","name":"Andrew Batchelar","slug":"andrew-batchelar","path":"/people/andrew-batchelar","organisation":{"id":"65d566c0f7d2d452331beff8","name":"Batch"},"linkedin":"https://www.linkedin.com/in/andrew-batchelar/","photo":{"id":"image_rhodian/person/andrew-batchelar_photo__Andrew_Batchelar_on_grey_d7fegg","url":"https://res.cloudinary.com/shapeable/image/upload/v1731369890/rhodian/person/andrew-batchelar_photo__Andrew_Batchelar_on_grey_d7fegg.webp","url2x":null,"type":"image/webp"}}]}},{"data":{"id":"6a30dd389b18f9b3ac146ec1","name":"Welcome Ethan Batchelar ","path":"/posts/welcome-ethan-batchelar","slug":"welcome-ethan-batchelar","__typename":"Post","_schema":{"label":"Post","pluralLabel":"Posts"},"intro":{"plain":"We had a chat with Batch's newest recruit, Ethan Batchelar, Assistant Underwriter. \n","text":"We had a chat with Batch's newest recruit, Ethan Batchelar, Assistant Underwriter. "},"content":{"text":"**Welcome to Batch. Tell us a little about your background and what brought you into insurance.**\n\nI recently graduated with a Bachelor of Business in October 2025 and have already gained several years of experience in the insurance industry. I was drawn to insurance because it offers a combination of relationship building, problem-solving, and continuous learning. I'm excited to continue expanding my knowledge and developing my career at Batch.\n\n**What attracted you to the role and the opportunity to move from broking into underwriting?**\n\nAfter several years in broking, I was looking for a new challenge and an opportunity to broaden my industry experience. Working as a broker gave me valuable insight into risk and client relationships, but I became increasingly interested in the underwriting side of the business. Joining Batch allows me to develop new skills while gaining a deeper understanding of risk assessment and underwriting decisions.\n\n**Having worked on the broker side, what do you think makes a positive experience when dealing with an underwriter?**\n\nFrom a broker's perspective, clear communication and timely responses are incredibly important. An underwriter who is approachable, helpful, and willing to work collaboratively can make a significant difference to the overall experience. Strong relationships are built on trust, reliability, and consistent service.\n\n**What are you most looking forward to learning as you begin your underwriting career?**\n\nI'm looking forward to learning more about how different risks and trips are assessed and rated. I'm also keen to develop a deeper understanding of the various Accident & Health policies and the differences in coverage between them. Building this technical knowledge will help me grow as an underwriter and better support brokers.\n\n**What's one thing you've learned in insurance so far that surprised you?**\n\nOne thing that surprised me about insurance is the importance of building strong relationships. Before entering the industry, I didn't realise how much trust and communication contribute to successful outcomes. I've learned that relationships are just as important as technical knowledge.\n\n**If a broker picked up the phone to you tomorrow, what can they expect from you?**\n\nThey can expect someone who is attentive, approachable, and responsive. I aim to communicate clearly and provide support wherever possible. Most importantly, they can expect a professional and engaging conversation.\n\n**What has your first impression of the Batch team been?**\nMy first impression of the Batch team has been extremely positive. Everyone has been welcoming, supportive, and willing to share their knowledge. It's a collaborative and engaging environment that has made the transition into my new role very enjoyable.\n\n**What do you enjoy doing outside of work when you're not talking insurance?**\nI enjoy staying active and challenging myself both physically and mentally. I spend my free time surfing with friends and family, going to the gym, playing chess, and practicing yoga. These activities help me maintain a healthy balance while keeping me engaged and motivated.\n"},"title":null,"openGraph":{"description":{"plain":"We had a chat with Batch's newest recruit, Ethan Batchelar, Assistant Underwriter. \n"},"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1781581653/rhodian/banner/ethan_image__Screenshot_2026-06-16_at_1.47.27_PM_xdxip2.png","url2x":null,"thumbnails":{"card":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_480/v1781581653/rhodian/banner/ethan_image__Screenshot_2026-06-16_at_1.47.27_PM_xdxip2.png","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_960/v1781581653/rhodian/banner/ethan_image__Screenshot_2026-06-16_at_1.47.27_PM_xdxip2.png"},"bubble":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_64/v1781581653/rhodian/banner/ethan_image__Screenshot_2026-06-16_at_1.47.27_PM_xdxip2.png","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_128/v1781581653/rhodian/banner/ethan_image__Screenshot_2026-06-16_at_1.47.27_PM_xdxip2.png"}}}},"type":{"id":"65d566d1f7d2d452331bf0b3","name":"Interview","slug":"interview-1","__typename":"PostType"},"published":"2026-07-21T23:17:59.22","authors":[{"openGraph":{"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1731369890/rhodian/person/andrew-batchelar_photo__Andrew_Batchelar_on_grey_d7fegg.webp","url2x":null}},"_schema":{"label":"Person","pluralLabel":"People"},"id":"65d566ccf7d2d452331bf066","name":"Andrew Batchelar","slug":"andrew-batchelar","path":"/people/andrew-batchelar","organisation":{"id":"65d566c0f7d2d452331beff8","name":"Batch"},"linkedin":"https://www.linkedin.com/in/andrew-batchelar/","photo":{"id":"image_rhodian/person/andrew-batchelar_photo__Andrew_Batchelar_on_grey_d7fegg","url":"https://res.cloudinary.com/shapeable/image/upload/v1731369890/rhodian/person/andrew-batchelar_photo__Andrew_Batchelar_on_grey_d7fegg.webp","url2x":null,"type":"image/webp"}}]}},{"data":{"id":"6a3dbee60c7d090512de8232","name":"Batch partners with Healix to strengthen emergency support for travellers","path":"/posts/batch-partners-with-healix-to-strengthen-emergency-support-for-travellers","slug":"batch-partners-with-healix-to-strengthen-emergency-support-for-travellers","__typename":"Post","_schema":{"label":"Post","pluralLabel":"Posts"},"intro":{"plain":"**Batch Underwriting has appointed Healix as its new global emergency assistance partner, effective 1 July 2026, in a move designed to strengthen support for policyholders when they need it most.\n","text":"**Batch Underwriting has appointed Healix as its new global emergency assistance partner, effective 1 July 2026, in a move designed to strengthen support for policyholders when they need it most."},"content":{"text":"For travellers, emergency assistance is often the moment that matters - the point at which insurance stops being just a product. Whether it’s a medical emergency, a security incident or serious travel disruption, the quality and speed of that response can make a significant difference to outcomes.\n\nAs Batch continues to grow its Accident & Health portfolio, the ability to deliver fast, coordinated and reliable emergency assistance is a core operational requirement.\n\nThe appointment of Healix reflects a focus on ensuring that support remains consistent and high quality as demand increases, with globally integrated delivery underpinned by locally aligned teams.\n\nThrough the partnership, Healix will deliver 24/7 emergency assistance support for Batch policyholders, spanning medical, security and travel-related incidents worldwide.\n\nAll cases are managed endtoend by Healix’s specialist clinicians and assistance professionals, from initial contact through to resolution, including complex and timecritical situations requiring international coordination.\n\n**Andrew Batchelar, CEO, Batch Underwriting said:**\n\n“We are pleased to be partnering with Healix as Batch continues to expand its Accident & Health offering and invest in the quality of support available to brokers and insureds.\n\nEmergency assistance services are a critical component of the customer experience, particularly when insureds are navigating stressful or time-sensitive situations away from home. Healix’s global capability, operational experience and service standards strongly align with the way Batch approaches customer care and broker support.”\n\n**James Henderson, CEO, Healix International said:**\n\n“Insurers are placing greater emphasis on the quality and responsiveness of their assistance provision, because it has a direct impact on customer outcomes in critical moments.\n\nBatch is a business that understands the importance of that experience, and we’re pleased to support their continued growth with a globally integrated assistance offering. This is an exciting partnership for Healix as we continue to grow our presence across the Asia‑Pacific region and reaffirm our long‑term commitment to serving clients in Australia.”\n\n\n## Seamless transition for brokers and policyholders\n\nBatch confirmed that the transition to Healix will be actively managed to ensure continuity of service, with no impact to existing claims or support processes.\n\nBrokers and policyholders will continue to receive uninterrupted support throughout the changeover.\n\nAs part of the update, the company’s Emergency Assistance Hotline number will change from 1 July 2026, with updated details issued directly to brokers ahead of the transition."},"title":"Batch partners with Healix to strengthen emergency support for travellers","openGraph":{"description":{"plain":"**Batch Underwriting has appointed Healix as its new global emergency assistance partner, effective 1 July 2026, in a move designed to strengthen support for policyholders when they need it most.\n"},"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1782457471/rhodian/image-asset/batch-healix_image__Batch_Assist_Card_for_post_Healix_kxh3af.webp","url2x":null,"thumbnails":{"card":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_480/v1782457471/rhodian/image-asset/batch-healix_image__Batch_Assist_Card_for_post_Healix_kxh3af.webp","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_960/v1782457471/rhodian/image-asset/batch-healix_image__Batch_Assist_Card_for_post_Healix_kxh3af.webp"},"bubble":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_64/v1782457471/rhodian/image-asset/batch-healix_image__Batch_Assist_Card_for_post_Healix_kxh3af.webp","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_128/v1782457471/rhodian/image-asset/batch-healix_image__Batch_Assist_Card_for_post_Healix_kxh3af.webp"}}}},"type":null,"published":"2026-06-30T21:34:06.65","authors":[{"openGraph":{"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1731369890/rhodian/person/andrew-batchelar_photo__Andrew_Batchelar_on_grey_d7fegg.webp","url2x":null}},"_schema":{"label":"Person","pluralLabel":"People"},"id":"65d566ccf7d2d452331bf066","name":"Andrew Batchelar","slug":"andrew-batchelar","path":"/people/andrew-batchelar","organisation":{"id":"65d566c0f7d2d452331beff8","name":"Batch"},"linkedin":"https://www.linkedin.com/in/andrew-batchelar/","photo":{"id":"image_rhodian/person/andrew-batchelar_photo__Andrew_Batchelar_on_grey_d7fegg","url":"https://res.cloudinary.com/shapeable/image/upload/v1731369890/rhodian/person/andrew-batchelar_photo__Andrew_Batchelar_on_grey_d7fegg.webp","url2x":null,"type":"image/webp"}}]}}]}}}